We endeavor to ship your products to your desired destination by the most economical means given your specified date and production limitations. This is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.

All orders are shipped FOB (free on board) factory. All goods become your property at the time they are accepted by the carrier. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. Once the goods leave the factory, we cannot be held responsible for loss or delay by common carrier, international or US Customs departments or by 'acts of God' or any other cause beyond our control. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 1-800-525-9600 for assistance.

We are able to ship to most locations in the US and abroad, although individual carriers have restrictions regarding PO and APO boxes.

All orders will be shipped using the SharpiePenStore.com account and billed with your order at rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form. If you choose to use your own account, you will be solely responsible for insuring your shipment.

Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall SharpiePenStore.com be liable for any consequential or special damages arising from any delay in delivery. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.